Returns & Exchanges

At Ploom, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn items in their original packaging. We are dedicated to ensuring your shopping experience is as effortless as our signature styles.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original box with all tags attached and include the printed return authorization slip inside.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided in your portal confirmation and drop off the package at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality team inspects the returned garments, your refund will be processed to your original payment method within 5-7 business days.